The Secret Life of Your Customer
In 30 days or less, you'll have a microscopic understanding of your customers' deepest desires that you certainly haven't had before and how you can use that to increase CLTV, CX, and lower your CAC.
Academic Track record working with:
Zalando, Spotify, Wolt, Otto, EstateGuru, Deliveroo, Glovo, FairBnB, FreeNow, Allegro, Bolt, Menéame, October, Qida, etc.
Your customer is an open book, you just need to ask the right questions:
Does this sound familiar?
Do you think this is a good idea? ❌
Would you buy a product which did...? ❌
How much would you pay for ...? ❌
What would your dream product do? ❌
We know we must speak to our customers, but why is it so hard to trust this information?
Why do your customers tell you one thing but do another?
Why is it that some of your marketing messaging is a hit and another one a miss?
The answer lies in the questions you ask, how you ask them and how you interpret them.
I can help with that. I have done nothing else academically and have worked with companies such as Otto, Zalando, Allegro, Wolt, Bolt, Deliveroo, etc. and now I would like to support you.
But before we know whether this is relevant to you, let's just talk.
I'm here to learn more about your current practice in customer insights.
Feel free to reach out on LinkedIn or via email, tina@tkrellsun.com, and let's have a human-to-human conversation.
PS: This is a rough website draft because you probably looked it up for trust. 😉